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Overview of Terms and Conditions
Who We Are
Pentagon Leisure (Services) Ltd (hereinafter referred to as the “Company”, “we”, “us”, or “our”) specialises in providing professional training courses. The Company is committed to safeguarding personal data and strictly adheres to the European Union General Data Protection Regulation (GDPR). Prospective clients are advised to thoroughly review our Terms and Conditions in conjunction with our Privacy Policy prior to making any purchases.
Data We Collect
The Company collects the following categories of personal data from you through enquiry forms, contact forms available on our website, and through email or telephone correspondence:
- Name and Contact Data: This includes your first and last name, email address, postal address, and telephone number. This information is collected to accurately respond to your enquiries and assist in selecting appropriate training courses.
- Billing Data: We collect the necessary billing details required to process payments when a purchase is made. The Company does not retain or store payment information after transactions are completed.
For delegates pursuing career advancement through Apprenticeships or further education programmes, we may collect additional personal data required to secure funding or comply with statutory, legal, or government scheme requirements. Delegates will be informed clearly when such data collection occurs.
Additionally, personal data obtained through direct communications regarding the provision of services via email, post, or telephone is securely stored. Information about visitors to our website is collected in accordance with our Cookies Policy.
The Company does not share training-related or personal data with third-party organisations or your employer without explicit consent, except where required by examination bodies as part of delivering our services, such as exam registration.
Should you wish to withdraw consent for marketing communications, you may unsubscribe by clicking “unsubscribe” in our formal marketing emails or by submitting your request on our “Unsubscribe Me” page.
Use of Collected Data
The primary purpose of collecting and processing your personal data is to deliver our services to you effectively. Additional purposes include:
- Responding to information requests
- Maintaining user accounts on our website
- Processing bookings and payments
- Efficiently responding to enquiries
- Providing details about other relevant products and services based on communication preferences
- Meeting contractual obligations
- Acting on your behalf to secure third-party funding where appropriate
- Facilitating service delivery through external providers or third-party entities
- Notifying you of relevant changes to our website and/or services
- Informing you about similar products or services that might interest you
- Transferring necessary data to examination institutes (e.g., PeopleCert, APM, APMG, The Open Group, NEBOSH, EC Council, Microsoft) to facilitate examinations
- Contractual Necessity: When a product, such as a course or examination, is purchased, your data is processed solely to fulfil contractual obligations. This includes providing necessary personal details to examination institutes for exam registration, marking, and certification.
- Legitimate Interests: Following the purchase of our products or services, we may contact you to offer similar career-enhancing opportunities based on legitimate business interests. Refer to the "Direct Marketing" section below for further details.
- Consent: Where explicit consent has been provided for enquiries or direct marketing purposes, communications will be sent only via consented channels. Refer to the "Consent" section below for additional details.
Lawful Basis for Data Processing
The Company processes personal data based on the following lawful grounds:
Direct Marketing
The Company relies upon the GDPR legitimate interests clause and/or the Privacy and Electronic Communications Regulations (PECR) Soft Opt-in provisions to deliver direct marketing communications via email or telephone calls. Such communications promote courses similar to those previously purchased, aligning with customer expectations and interests. Our aim is to enhance business operations while providing beneficial learning and career development opportunities. We take appropriate measures to ensure these communications do not adversely affect the rights or freedoms of data subjects.
Consent
By using our websites or engaging in business with us, you explicitly consent to the collection and use of your personal data as detailed within this page and communicated at the point of data entry through clear consent statements and opt-in boxes. If you have concerns or require clarification regarding the personal data we hold, please contact us using the contact information provided at the bottom of this page.
