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Notice of Data Collection and Usage
Privacy Policy
Pentagon Leisure (Services) Ltd (hereafter referred to as the “Company”, “we”, “us”, or “our”) provides professional training courses and is committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR). This Privacy Policy should be read in conjunction with our Terms and Conditions prior to purchasing or utilising our services.
Data Collected
We collect personal information directly from you through enquiry and contact forms on our website, email correspondence, and telephone communications, including:
- Name and Contact Information: Your first and last name, email address, postal address, and telephone number. This information enables us to respond effectively to your enquiries and assist in identifying suitable training courses.
- Billing Information: Essential data required to process payments for purchases. Payment details are securely processed and are not stored or retained once transactions are complete.
In circumstances involving apprenticeships, career advancement training, or further education, additional personal data may be collected to secure relevant funding or comply with statutory or governmental requirements. You will be explicitly informed when such data collection occurs.
We also collect and store personal information from communications relating to the provision of our services, including emails, postal mail, and telephone interactions. Additionally, certain visitor information is collected through our website, as detailed in our Cookies Policy.
We do not disclose training information or personal data to third-party organisations or employers without explicit consent, except where required by examining institutes to facilitate service delivery, such as exam registration.
You may opt out of marketing communications by clicking “unsubscribe” in our emails or by submitting a request via our “Unsubscribe me” page.
Use of Collected Data
- Providing requested information
- Managing your account on our website
- Processing bookings and purchases
- Responding efficiently to enquiries
- Informing you about relevant products and services aligned with your communication preferences
- Meeting contractual obligations
- Acting on your behalf when third-party funding applies
- Collaborating with external providers to deliver our services
- Notifying you of significant changes to our website or services
- Informing you of similar products that may interest you
- Transferring data to examination institutes (e.g., PeopleCert, APM, APMG, The Open Group, NEBOSH, EC Council, Microsoft) for exam processing and certification
- Contractual Agreement: Processing necessary data for fulfilling contractual obligations, such as course delivery, examinations, and certifications.
- Legitimate Interests: Contacting existing customers with marketing communications about similar courses or services likely beneficial to career advancement. For detailed information, refer to our "Direct Marketing" section.
- Consent: Explicit consent is obtained for specific purposes, including responding to enquiries and direct marketing via clearly indicated consent mechanisms. See the "Consent" section below for further details.
Your personal information is primarily utilised to deliver and improve our services. Specifically, we may use your data for:
Lawful Basis for Data Processing
The Company processes personal data based on the following lawful bases:
Direct Marketing
We rely upon GDPR’s legitimate interests clause and/or PECR’s Soft Opt-in provision to send direct marketing communications via email or telephone regarding products similar to those previously purchased by customers. Such communications align with customer expectations and aim to provide valuable career development opportunities. We carefully balance our commercial interests with respect for individual data protection rights.
Consent
By accessing our websites or engaging our services, you consent to our collection and use of your personal data as detailed in this Privacy Policy and as indicated explicitly at the point of data entry through consent statements and selection boxes. Should you have concerns regarding your personal data or our privacy practices, please contact us using the URL provided at the bottom of this page.
