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ITIL® (Information Technology Infrastructure Library) is the most widely accepted set of best practices for IT Service Management in the world.
ITIL® bridges stability and efficiency to IT through a process-driven application of industry Best Practices.
The ITIL® qualification scheme includes three levels of certification;
* ITIL® Foundation
* ITIL® Intermediate
* ITIL® Expert
ITIL® Benefits
The ITIL® certifications outline how to ensure consistency and accuracy in the delivery of the best practice framework.
There are many benefits from adopting and adapting this framework. These include, but are not limited to;
- Reducing costs
- Improving IT service provision
- Higher quality IT services
- Improved customer satisfaction
- Increased productivity
- Platform for international certification via ISO20000
- Integration of business strategy with IT service strategy






